– Translated with translate.google.com

The right of withdrawal and acceptance of goods returned

Latvian Cabinet of Ministers Regulations Nr.207 “Regulations on distance contracts, require that the client has the right to rescind the contract within 14 calendar days and return the online store purchased items back to the seller.

Latvian Republic of the Consumer Protection Law Article 12, sixth paragraph states that “the customer is responsible for product quality and safety of preservation period for exercising the right of refusal”, perles.lv purchaser reserves the right to refuse to withdraw or withhold refund fees if the item is used and / or damaged, if not in original package, or its packaging is seriously broken.

To agree on return of goods, please contact us by e-mail info@perles.lv or phone 64381234 and specify the order number and date.

By doing away with the goods, the money supply is not to have been repaid.

Upon receipt of your order our staff will contact you to clarify your wishes, the existence of the goods and delivery.

All prices shown are inclusive of value added tax of 21%. Goods delivery costs not included.

For goods and delivery costs you can pay:

* The revision or cash

Settlement of cash you’ll run the goods on arrival. Upon receipt of the payment of messenger issue a purchase identity documents – a receipt for cash received. If you’ve made the settlement payment, the item will be shipped within 2 business days after receipt of payment for the company’s bank account:

Terms of Use

1st To shop online store perles.lv, you take the registration.

2nd Their chosen purchase you will receive by mail. The ordered goods will be despatched as soon as our account will be credited to the payment of the purchase and mailing expenses. Delivery within 1-2 business days. Latvian limits payment for postage is 3 lats.

3rd Payments for the purchases be made by bank transfer within 3 working days after order confirmation e-mail receipt. If payment is not made, then the order is revoked.

4th Our database is recorded in our customer names, personal codes (as the registration no.), Delivery address, telephone numbers and email addresses. These data are necessary for us to provide quality customer service, evaluate our loyal customers and make high-quality goods. perles.lv administration comply with data protection. The buyer to provide personal information will not be transferred to third parties.

5th If you have any confusion or questions about orders to be taken, then solve it together. Call 64381234 or email

Cabinet of Ministers Nr.207 Regulations on distance contracts Issued in accordance with the Consumer Protection Law Article 10, fourth paragraph of the first Provisions for distance information contained in the contract, individual contract terms, as well as the procedure and deadline for exercisable right of withdrawal. Where other legislation relating to the distance contract is fixed for certain products or information provided to other requirements, in addition to the relevant laws and regulations. 2nd Lap contract includes the supply and the consumer izteiktajā following information: 2.1. vendor or service provider’s name (company), registration number and date, name and, if required prepayment, the address of 2.2. product or service features 2.3. goods and services price (including tax) 2.4. cost of supply (when a fee is provided); 2.5. payment, delivery or performance; 2.6. information on the right of cancellation (except for those provisions paragraph 15 of these agreements); 2.7. the distance of transmission and transmission of funds usage charges (if different from the existing national tariffs); 2.8. The period during which the offer or price is valid; 2.9. Agreement on a permanent or re-delivery of goods or services – The minimum contract period (if any); 2.10. agreement, which is closed with the Internet (excluding email) via the addition to be given: 2.10.1. The technical steps to be followed by the conclusion of the contract; 2.10.2. storage conditions of contract (or contract is held) and the availability of a consumer contract; 2.10.3. technical means for identifying and correcting input errors prior to the order; 2.10.4. proposed contract language, 2.10.5. code of conduct is respected, and information on its availability. 3rd o the provisions of paragraph 2 of the information provided in clear and understandable, given the distance of transmission and transmission product in an appropriate manner, ensuring the protection of persons who can not give their consent, and clearly indicating the commercial purpose of the information. 4th Using the telephone, the seller or service provider is obliged to start negotiations to inform consumers about their identity and the commercial purpose of the call. 5th If the contract is concluded with the Internet (excluding email) through the vendor and service provider is obliged to: 5.1. by electronic means, immediately acknowledge receipt of the order. Receiving the Order is confirmed to the consumer that the proof becomes available, 5.2. provide consumers an opportunity to correct input errors prior to the order; 5.3. ensure that consumers are able to consult 2.10.apakšpunktā the information and keep it up. 6th Seller or service provider is obliged to a contract, but no later than the delivery of the goods or service to the consumer at the moment: 6.1. this rule 2.1., 2.2., 2.3., 2.4., 2.5. 2.6.apakšpunktā and the information written confirmation or confirmation in another user accessible visual or aural comprehensible manner, and preserved, such as voice mail, audioteksta, videophone, videotext, electronic mail or facsimile machine and other communication means (if this information available to the consumer to visually comprehensible and preserved in the form is not provided before the conclusion), 6.2. information on warranties and service after the sale of 6.3. information on the cancellation of the contract conditions (where no specific contract expires or if the period is longer than one year). 7th Item 6 of this rule does not apply to contracts for services by using the distance of transmission and transmission means, if those services are delivered only once and be paid to the distance of transmission and transmission of funds to the operator. in this case, the consumer shall indicate the vendor or service provider’s address, which the consumer can lodge a claim. 8th In these terms the information may be omitted for the following contracts: 8.1. contracts through vending machines or automated commercial sites; 8.2. contracts concluded with telecommunications operators through public pay phones; 8.3. contracts in the auction; 8.4. contracts for food, beverages or other immediate household consumption of goods intended for supply of the consumer’s home, workplace or another of his location, where goods are continuously delivered to the agent; 8.5. contracts for accommodation or transport services, meals or entertainment, if the seller or service provider after the contract undertake to provide services in a given day or within a specified period of time. 9th If these provisions are met 6th and the requirements set out in paragraph 7, the consumer may exercise the right of withdrawal and to unilaterally withdraw from the contract within 14 calendar days if the parties have agreed on a longer term. 10th o the provisions of Paragraph 9 of the cooling off period from the day when the consumer has received the item or items (goods) is whether the contract date if the service is performed or the purchase in part or entirely paid for through a consumer credit contract. 11th If these rules are not met 6th and paragraph 7 of these requirements, the consumer can use the right of withdrawal and to unilaterally withdraw from the contract within 90 calendar days. 12th o the provisions of Paragraph 11 of the cooling off period counted from the date on which the consumer has received goods or goods (trade) is whether the contract date if the service is performed or the purchase in part or entirely paid for through a consumer credit contract. 13th If this provision in Paragraph 11 of the cooling off period is satisfied that the provisions of the sixth and paragraph 7 of these requirements, the consumer can use the right of withdrawal and to unilaterally withdraw from the contract within 14 calendar days from the reporting date. 14th If the consumer exercises his right, the seller or service provider is obliged to possible earlier, but no later than 30 calendar days from the day the consumer sent a written refusal, or within seven calendar days after receipt of the cost of supporting documents to the consumer to repay all of his contributions. 15th If the parties agree otherwise, the consumer may not exercise the right of cancellation, if: 15.1. contract for the service begin with the consumer’s consent before these provisions in Paragraph 9 of the cooling off period and the service provider before the contract is to inform consumers on exercising the right of the impossibility, 15.2. goods or services, price is dependent on the financial market fluctuations, the vendor or service provider can not control, and the vendor or service provider before the contract is to inform consumers on exercising the right of the impossibility, 15.3. goods are made to the consumer, or, is neatvietojamas things or goods by their nature can not be returned if they are perishable or are exercised quickly, 15.4. the consumer has opened the audio or video recordings or computer software packages; 15.5. is delivered to newspapers, periodicals and journals; 15.6. contract relates to gambling or lottery services; 15.07. contract through vending machines or automated commercial sites; 8.15. contract with telecommunications operators through public charging phones, 15.9. contract bidding; 15.10. Food, beverages, or other immediate household consumption goods for the consumer’s home, workplace or at another location, she consistently delivered marketing agent; 15.11. vendor or service provider after the conclusion of the accommodation or transport services, meals or entertainment undertakes to provide services in a given day or within a specified period of time. 16th If a vendor or service provider is unable to perform the contract because the goods or services ordered are not available, he shall inform the consumer and the consumer to repay all of the contributions not later than 30 calendar days from the date the vendor or service provider has received the consumer’s order. 17th o the provisions of Paragraph 16 of the case, the seller or service provider can deliver the consumer equivalent of a good or service for the equivalent price, if such benefits were provided before the conclusion of the contract and the consumer was clearly informed and understandable. If in this case the consumer uses these terms the right of withdrawal, the costs associated with the return of goods seller or service provider, borne by the seller or service provider. 18th Recognize the Cabinet dated 7 September 1999 the provisions Nr.316 “Regulations on distance contracts” (Latvian Journal, 1999, 297./299.nr.). Consumer Protection Act Section 10. Lap contract (1) the distance contract is an agreement between the consumer and the seller or service provider, based on the seller or service provider’s offer of addressed or unaddressed printed publication, type letters, book, published in the press ad, which added to the order coupon, telephone, facsimile, Internet, electronic mail, television, radio and other information transmission and transmission media. (2) by facsimile, answering machines and means of distance communication which allow individual contact with the consumer, manufacturer, vendor or service provider may be used only if the received consumer’s explicit consent. (3) Lap contract enforceable no later than 30 days from the date of manufacturer, vendor or service provider has received an order from the consumer, unless the parties otherwise agree. (4) Distance information contained in the contract, individual contract terms, and 12 of this Law, the withdrawal rights, the exercise period and the procedures governing the Cabinet. (As amended by 22/11/2001. Act, with effect from 26.12.2001.)

Disclaimer

* Internet shop perles.lv the goods concerned and the prices are informative;
* Prices and product offers an online store may be altered without warning;
* Perles.lv information provided does not present a legal obligation between the online store for visitors and its makers.
* Perles.lv not guarantee the full accuracy of the information available.

Consumer Protection Act Section 28 of the consumer rights when he sold or transferred for use inappropriate terms of the contract item, a consumer who sold or transferred for use inappropriate terms of the contract item, shall be entitled to require the manufacturer or vendor in one of following activities:

1st effectively reduce the price of the goods;
2nd removes goods without payment discrepancies terms of the contract or to pay the consumer expenditure on non-compliance;
3rd exchanged for goods from the same or equivalent product, which would ensure compliance with contract terms;
4th cancel the contract and reimburse the consumer for a product of the amount paid.

Latvian Republic of the Consumer Protection Law Article 12, sixth paragraph states that “the consumer will be responsible for product quality and safety of preservation period for exercising the right of refusal”, perles.lv purchaser reserves the right to refuse to withdraw or withhold payment of compensation in case the item is worn and / or damaged, if it is not in the original package, or its packaging is seriously damaged, in order to protect the product from damage or deterioration. Consumer Protection Act Section 12. Refusal of the right of refusal rights of the consumer’s right to a certain time to unilaterally withdraw from the contract (to refuse orders), without paying any penalty, interest or damage to property.

The consumer can use the right of withdrawal to withdraw from:

1st the contract beyond the ongoing commercial or service sites;
2nd distance contract;
3rd contract for a residential building or parts for use in obtaining temporary.
1st The manufacturer, vendor or service provider in the second part of that contract at the time of sale or transfer or order at the moment provide the consumer a written withdrawal form stating the manufacturer, vendor or service provider’s name (company) name and address, and also provides for refusal legal description.
2nd Consumer a written refusal to address the person whose name (company) name and address given in the form of withdrawal. Refusal to transfer a specified period shall terminate the contract and release the consumer from any contractual obligations, excluding costs associated with the return of goods manufacturer, vendor or supplier.
3rd The consumer is obliged to seven days after sending a written refusal to return the product manufacturer, seller or service provider (if the item or the case has been received). Manufacturer, vendor or service provider is obliged to seven days after receipt of the documents supporting the costs to the consumer to repay the money with all the interest, which is a good or service paid to the contract termination date. If the consumer exercises his right, on the grounds of the goods or service to non-compliance with contract terms and the goods or thing shall be returned at their own expense, then the manufacturer, seller or service provider within seven days after receipt of the documents supporting the costs to compensate the consumer with goods or things return costs .

The consumer is responsible for the product quality and safety of preservation period for exercising the right of refusal.